Answers to common product, ordering, shipping, and support questions.
Checkout and payment
How do I order?
Choose the Buy now — Stripe checkout link in the product description, or shop the Gizato catalog. Each checkout is for one item at the displayed price, plus $8 standard or $15 express U.S. shipping and applicable tax. Review the final total before paying.
Do I need to create an account?
No. You can check out as a guest. Enter your contact and shipping details, then choose the available shipping and payment options.
How do I pay by card?
If a card or wallet option is displayed at checkout, select it and follow the on-screen steps. Your order is complete only after you see an order confirmation. If a payment method returns an error before asking for card details, do not submit repeatedly; open the store in Safari or Chrome and contact product support with the exact message. Never send card numbers or verification codes by email.
What if I cannot finish checkout?
If the payment page will not open inside TikTok or another app, try opening this store in Safari or Chrome. If a payment attempt gives an unclear result, check for an order confirmation before retrying. Contact product support with the product name, device/browser, and the exact error message. You do not need an order number to ask for help before an order is completed. Never send card details or verification codes.
Orders and shipping
Where does Gizato ship?
Gizato currently ships only to addresses within the United States.
How quickly are orders processed?
Orders are processed within 1–2 business days. Available shipping rates and estimated timing are shown at checkout. Carrier delays can occur.
How do I request a return?
Email chevydelacruz@gizatolabs.com within 14 days of delivery and wait for return instructions before mailing an item. Eligible items must be unused, unaltered, in their original condition, and in their original packaging. See our Return & Refund Policy and Shipping & Returns page for complete details.
Product support
Who can help with an order or product question?
Chevy de la Cruz provides customer and product support at chevydelacruz@gizatolabs.com. Include the order number, product name or SKU, purchase location, and clear photos when the question involves fit, condition, damage, or installation.
Are the animatronic repair kits universal?
No. Compare the original component’s tooth count, module, outside diameter, width, bore, shaft style, pulley profile, and belt size before ordering or installation. Compatibility is based on measurements, not only a prop’s brand or model name.
What power source do the illuminated hearts use?
The XL and Lite illuminated hearts use 5V USB lighting. A skeleton, figure, animatronic, and USB wall adapter are not included. Verify dimensions, mounting clearance, cord routing, and clearance from moving parts before installation.
Can opened food, seeds, or grow kits be returned?
Opened food products, seed products, and grow kits are final sale for safety and quality reasons, except when damaged, defective, incorrect, or otherwise required by law. See the Return & Refund Policy for complete details.