Shipping & Returns

Last updated September 16, 2026

This policy applies to eligible orders placed through a Gizato-operated online store. Purchases completed through a third-party marketplace are also governed by that marketplace's applicable terms and buyer-protection rules.

Order processing

Orders are normally processed within 1–2 business days. Business days do not include weekends or federal holidays. Processing time is separate from carrier transit time.

United States shipping

We currently ship only to eligible United States addresses accepted at checkout.

Standard shipping is $8. Express shipping is $15. Available options and applicable tax are shown before payment. Each Stripe checkout is for one item; for a multi-item order, contact product support before paying so shipping can be confirmed.

Tracking and delays

Tracking information will be provided when available. If we cannot ship within the stated processing period, we will contact you with updated information and give you the option to accept the delay or cancel the unshipped order for a full refund.

If your shipment appears lost, damaged, or otherwise delayed after dispatch, email chevydelacruz@gizatolabs.com with your order number and tracking information.

Returns and refunds

Eligible return requests may be made within 14 days after delivery. Please review our Return & Refund Policy for eligibility, authorization, return-shipping responsibility, final-sale exclusions, and refund timing.

If an order arrives damaged, defective, or incorrect, contact chevydelacruz@gizatolabs.com as soon as reasonably possible with your order number, a description of the issue, and photographs when available.